Customer Outreach Representative

As appoint as a bilingual representative, handle Spanish line calls and related activities. Essential Functions Actively move in the retention and attainment of servicing account vole me through the consistent delivery of excellent indispensable and external customer service. 2. Communicate with student loan borrowers/ endorsers using the Borrower Services call model, department policies and mastercedures, and online tools. pose the reason(s) t he borrower is having or may have difficulty maintaining their student loan account in good standing g.Present solutions hat are suited to the borrowers situation, with an emphasis on long term sol suctions. 3. Effectively counsel borrowers/ endorsers. Share critical information regarding their rights and responsibilities, the benefits of maintaining their account in good standing, an d the consequences of default. 4. master and obtain new demographic information during contacts with borrow errs and others. 5. Secure the information and documentation necessary to cast away borrowers of r payment plans, deferments, and forbearances. 6. Keep up to date with department policies and procedures. 7.Assist in the investigation of difficult and task accounts. Follow and/ or take the appropriate action to resolve the concern. 8. Initiate feedback to Borrower Services Supervisor(s) with ideas to improve pro ceases. 9. Document communication and borrower commitments. 10. Contribute to a positive work environment. 11. Perform additional tasks related to the dissolving agent and maintenance of deadline .NET student loan accounts. Borrower Borrower Seer vicesCustomer Outreach Representative. Doc (09/06/2013) Physical Demands of Position High frequency talking, hearing, right vision, keyboard entry and sitting.Environmental/Working Conditions of Position Inside office or work from home environment Equipment utilise Various computer, printing, and telecommunications equipment such as telex hone, headset, computer, copiers, a nd printers along with other workstation tools.